Louise Eisenhauer 
 
2024-04-06
 
 
  
Very kind and knowledgeable staff answered my questions about our gas fireplace.
  
 
  
 
 
 
  
 
 
 Stephen Quinlan 
 
2024-03-19
 
 
  
Everyone at Western is kind & professional.
We love working with them.
  
 
  
 
 
 
  
 
 
 Brian Bosse 
 
2024-02-07
 
 
  
We bought a  25+ year old home in Woodland Park, CO in 2022 and over the last 18 months had a couple of issues with the Heat n Go gas fireplace pilot light going out.  I tried to handle, but no luck.  After scheduling an appt, Joe (technician) arrived and thoroughly cleaned/vacuumed  the whole fireplace unit, metal surround, logs, elements, wiring, glass, tested electrical charge, switch, etc.  When he was done, the fireplace worked right away, fan blew warm air.  We were very happy (especially the wife). The one hour standard fee was reasonable, the service was excellent and we'll use their service whenever needed. Thank you!
  
 
  
 
 
 
  
 
 
 Scott Siebenthal 
 
2024-01-09
 
 
  
Excellent fireplaces and the best installers in the business
  
 
  
 
 
 
  
 
 
 Layne Wells 
 
2024-01-08
 
 
  
Change your hours on the website here on January 8th website says open get here its closed.
  
 
  
 
 
 
  
 
 
 Cindi Dieck 
 
2023-12-28
 
 
  
My experience with Western Fireplace Supply has been outstanding. To troubleshooting the remote issues previously and today with a service call and new remote. Jim, our service tech was outstanding. He cleaned everything up so well. Communication with everything was perfect. Thank you to your team. I will ask for Jim next time if I can.
  
 
  
 
 
 
  
 
 
 Mike Decker 
 
2023-12-18
 
 
  
I contracted with this company to replace a fireplace insert installed by a previous owner.  They did a great job.  They were very knowledgeable, and thorough and made sure we knew everything about our new insert before they left.  Can’t recommend this company enough!
  
 
  
 
 
 
  
 
 
 Sherry Evans 
 
2023-12-14
 
 
  
The company does not carry the gasket material that is required for my pellet stove.   A person did call me back and make me aware of this.   I am thankful for that !
  
 
  
 
 
 
  
 
 
 Gary Blakeley 
 
2023-11-22
 
 
  
The technician, Joe, from Western Fireplace showed up on time - and did a great job.  We had a recurring problem with the fireplace not lighting (second occurrence).  Joe found the problem, replaced the faulty component and all is well.  He was here less than 45 minutes - very courteous and knowledgeable.  I also called the service department to let them know what a great job that Joe did and they were also very courteous and appreciative.  I highly recommend Western Fireplace Supply.